Terms of Sale

Placing and Order:

You may place an order with Newstone Trading one of several ways. Orders can be placed directly on the website by selecting products and registering as a customer. You can also place an order by telephone at +61 487 358 140.

Order Processing

Once you have placed your order we will email, mail, or text your confirmation of the order detailing all charges. Including, but not limited to, shipping, product cost, etc. Orders will not be sent to the warehouse for shipping until payment is made in full, unless other arrangements have been authorized.

Order Production

Under normal conditions, most items will ship from the warehouse within 1-2 working days from the time of order. If you are in need of expedited shipping options, please give us a call at +61 487 358 140

Order Cancellations

Orders may be cancelled by the customer if production and shipping have not begun. Once an order has been produced or shipped, it is not able to be cancelled. For return information please see below.

Returns

No returns will be accepted without prior authorization from Newstone Trading. All returns must be shipped back, at the expense of the customer, to Newstone Trading or the shipping warehouse. Merchandise returned to us must be in new, resalable condition, and in the original packaging. All authorized returns may be subject to a restocking fee.

Refunds

Refunds will only be issued if merchandise is returned to Newstone Trading, with an authorized return, and in new, resalable condition. Since returns may be subject to a restocking fee, this amount will be deducted from the refund amount. In most cases, we will refund the owed amount back to the credit card that was used to place the order.

Questions

If you have any questions pertaining to use of the website, ordering, shipping, damage, etc., please do not hesitate to contact us. We pride ourselves in providing a level of customer service that is rarely found. If there is anything we can do to make your experience better, please let us know. You can contact newstonetrading.com.au during normal business hours. Contact information and methods are listed below. We work hard to earn your business and will continue working hard in order to keep it!

If you have any comments or suggestions regarding the Newstone Trading website or this privacy policy, please contact us at sales@newstonetrading.com.au